Business Relationship Management

What is Business Relationship Management?

A discipline and a role within an organization developed from the ITIL Framework to stimulate, surface and shape business demand for a provider’s products and services and ensure that the potential business value from those products and services is captured, optimized and communicated.

What is ITIL?

IT Infrastructure Library (ITIL) was originally developed by the UK Cabinet Office. ITIL is the most widely accepted approach to IT Service Management (ITSM) in the world, with more than 2,000,000 certified people, as it provides a cohesive set of best practices, drawn from the public and private sectors worldwide.

Why have BRM at Texas A&M?

The BRM Team is dedicated to achieving the highest value possible for services provided to campus members. The BRM team will be an advocate for the user and for the Division of IT, improve communications between IT and users, and increase awareness of the Division of IT services.

What does BRM not do?

Replace existing relationships with users, get involved in daily operations or manage services being delivered.

Where can I find out more?

Business Relationship Management Institute -