Project Purpose

To improve the consistency, efficiency, and security of endpoint management, Technology Services will implement a unified Apple Device Management platform. The project will reduce technology costs and redundant administrative overhead while improving customer experience.

Project Implementation

Jamf Pro will be implemented as a unified Apple Device Management platform. This tool will unify 17 existing Jamf instances, representing 5,200 managed devices, across Texas A&M University and approximately 2,500 existing unmanaged Apple devices across campus.

Project Roadmap

  • Early Adopter Migrations: March – April 2023
  • Non-Academic Units: April – May 2023
  • Enrollment Freeze for Finals & Grades Due: May 3–15th
  • Academic Units: June – July 2023
  • Computer Labs & Deferred Device Migrations: Summer 2023
  • Enrollment of unmanaged devices: Ongoing through 2024

Apple Device Management @ Texas A&M

The Unified Apple Device Management service lets Technology Services manage and secure Apple devices across campus with minimal customer interruptions and optimal device security.


  • Secure: Technology Services manages the security of each device. If a device is lost or stolen, it can be wiped remotely.
  • Reliable: Software deployment and updating processes run continuously in the background.
  • Efficient: Devices are updated and patched with little to no customer disruption.
  • Flexible: Customers choose when to install new software or run maintenance on their device through self-service tools.

Self-Help Tools

Self-service tools empower customers to get the resources they need when it’s convenient for them.

  • Self-Service Hub – Easily install software, access help documentation and check for updates.
  • Support Hub –Submit a support ticket, chat with Help Desk Central or provide feedback.
  • Privileges App – Quickly elevate an account to administrator access.