Full Support

These titles are part of our standard offering. We install, configure, update, and troubleshoot them on university-owned devices:

For your convenience, Texas A&M Health IT maintains Self-Service portals with vetted, commonly-requested software that can be installed without a support request.  Please click here to visit the Knowledge Base to learn more:  Accessing Self-Service Portals

Good Faith Effort

Sometimes you need specialized tools. In those cases, we’ll make every reasonable attempt to help—within these limits:

• Hardware or OS requirements
  If your device doesn’t meet minimum specs, we may be unable to install or run the software.

• Obsolete or niche software
  Older or highly customized tools may be outside our usual environment.

• Unvetted purchases
  Software you buy without consulting Health IT may not integrate smoothly.

• External networks
  Issues on non-TAMHSC or non-TAMU infrastructure are out of scope.

• Other organizations’ systems
  We cannot support tools managed by FAMIS, Canvas, Workday, etc.

• Missing files or licenses
  Without installers or valid licenses, we can’t proceed.

• Personal or non-mission requests
  Tools that don’t advance Texas A&M Health’s mission fall outside our support.

• Training or tutorials
  For in-depth how-to guides, consider LinkedIn Learning, TAMU Organizational Effectiveness, or similar.

• Excessive effort
  Requests needing more than four hours of work or a formal agreement may be declined or redirected.

• Ongoing costs
  If continued vendor support or new licensing is required, you may need to budget for it.

Prohibited Software

State of Texas and TAMUS rules ban certain technologies. We follow the Chief Information Security Officer’s guidance to stay compliant.  Visit the IT Policy page to learn more:  Laws and Regulations

Need More Help?

If your software question isn’t covered here, email the Health Technology Care Team at: HealthTechCare@tamu.edu.