Help Documentation
Search the Knowledge Base
Find answers to frequently asked questions, tutorials, guides and other articles in the Knowledge Base.
Featured Knowledge Base Articles
IT Self-Service
Your Help Requests
Sign in to see your current and past help requests with Help Desk Central.
IT Alerts & Changes
View the current alerts and planned changes to IT services and platforms.
IT Status History
View the status history of individual IT services.
Chat with Help Desk
Get real-time answers to your questions on computers, accounts and more with IT Chat! Available daily from 8 am to midnight.
Contact Help Desk Central
Contact 24/7
Phone: 979.845.8300
Email: hdc@tamu.edu
Come By
Hours:
Through Sept. 1: 8 a.m. - midnight every day.
After September 1: 8 a.m. - 8 p.m. weekdays; 10 a.m. - 7 p.m. weekends.
Location: Computing Services Center,
Room CS00
About HDC
Help Desk Central opened the doors to their newly renovated facility at the Computing Services Center in August 2017. HDC won the prestigious Help Desk Institutes (HDI) Team Certified Pinnacle of Excellence award in 2017 and 2018. HDC offers IT solutions and services to the campus community. With a knowledgeable staff and inviting modern space, HDC stands at the ready 24 hours a day, seven days a week, 365 days a year.