Help Desk Central

Help Desk Central assists Texas A&M students, faculty and staff with their IT questions by phone, email, chat, in person and on the web.

Available 24 hours a day, 7 days a week, 365 days a year.

Help Documentation

Search the Knowledge Base

Find answers to frequently asked questions, tutorials, guides and other articles in the Knowledge Base.

Chat with Help Desk

Get real-time answers to your questions on computers, accounts and more with IT Chat! Available daily from 8 am to midnight.

Start Chat Now!

IT Self-Service

Your Help Requests

Sign in to see your current and past help requests with Help Desk Central.

IT Alerts & Changes

View the current alerts and planned changes to IT services and platforms.

IT Status History

View the status history of individual IT services.

Contact Help Desk Central

Contact 24/7

Phone: 979.845.8300

Come By

Hours: 8 a.m. - 12 Midnight
Location: Computing Services Center,
Room CS00

About HDC

Help Desk Central opened the doors to their newly renovated facility at the Computing Services Center in August 2017. HDC won the prestigious Help Desk Institutes (HDI) Team Certified Pinnacle of Excellence award in 2017 and 2018. HDC offers IT solutions and services to the campus community. With a knowledgeable staff and inviting modern space, HDC stands at the ready 24 hours a day, seven days a week, 365 days a year.

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