Email Migration Overview

Texas A&M University is moving the campus on-premise email and calendaring system from Exchange to Microsoft 365. As a result, all faculty and staff email and calendars will be migrated to Microsoft 365. 

The phased migration will take place over the next few months with department IT groups will determine the migration timeline for their unit. Faculty and staff in individual departments will be contacted via email when their migration is scheduled to take place.

Read on for information to prepare you for the migration and guide you after your mailbox is moved to the cloud.

What is Changing?

With this change, Texas A&M's email service will now be hosted off-campus. In general, interacting with your email on a day-to-day basis will remain unchanged. However, there are some key benefits:

  • Your mailbox size will be 100GB.
  • Upgraded Outlook for the web experience.
  • Better integration with other Microsoft 365 offerings such as Teams and OneDrive.
  • Create task lists and schedule reminders using the To-Do task manager.
  • Enhanced security features that protect the community and the university.

What to Expect

You will receive an email with the date your mailbox will be migrated. In general, mailbox migrations will occur after business hours and be completed by 6 a.m. the following morning. Some key highlights of the migration include:

  • All email settings, folder structures, and existing mail will be retained and updated during the migration.
  • Following the migration, you will access your email online at https://outlook.office.com.
  • If you use a desktop client (e.g., Outlook) to access your email, you may have to restart your email client the morning of the migration.  
  • You may need to reconfigure your email settings on your mobile device. For instructions on accessing email on all your devices, please visit the IT Knowledge Base.

Help Documentation

When your Texas A&M Exchange account is moved to the cloud, the transition should be simple, and new email and collaboration features will be available. If you do experience problems with the migration, review the help documentation below to quickly correct any issues.

Not sure which document you need? Use the Email Migration Help Tool to find the specific help documents for your email platform and client!

Email Migration Help Tool

For all other questions or problems accessing your email, please contact Help Desk Central at helpdesk@tamu.edu or 979.845.8300.

Frequently Asked Questions

Each department is scheduling the migration of its employees. Contact your local IT Pro to determine if/when your Exchange mailbox has been moved to Microsoft 365.

Each department is scheduling the migration of its employees. Contact your local IT Pro to determine when your Exchange mailbox will be moved to Microsoft 365.

If you aren't receiving email, restart your email client. If you still aren't receiving email, follow the steps in the Knowledge Base.

If you have been migrated to Microsoft 365, you can access your email online at https://outlook.office.com/.

After you move to Microsoft 365, your published calendars must be republished to generate a new calendar link from the cloud. To publish your calendar, follow the instructions in the Knowledge Base