Email Migration Overview

Texas A&M University is moving the campus on-premise email and calendaring system from Exchange to Microsoft 365. As a result, all faculty and staff email and calendars will be migrated to Microsoft 365. 

The phased migration will take place over the next few months and department IT groups will determine the migration timeline for their unit. Faculty and staff in individual departments will be contacted via email when their migration is scheduled to take place.

View the Migration Schedule Calendar.

Read on for information to prepare you for the migration and guide you after your mailbox is moved to the cloud.

What is Changing?

With this change, Texas A&M's email service will now be hosted off-campus. In general, interacting with your email on a day-to-day basis will remain unchanged. However, there are some key benefits:

  • Your mailbox size will be 100GB.
  • Upgraded Outlook for the web experience.
  • Better integration with other Microsoft 365 offerings such as Teams and OneDrive.
  • Increased productivity with a daily briefing email, focused inbox and reminders from the To-Do task manager.
  • Enhanced security features that protect the community and the university.

What to Expect

You will receive an email with the date your mailbox will be migrated. In general, mailbox migrations will occur after business hours and be completed by 6 a.m. the following morning. Some key highlights of the migration include: 

  • All email settings, folder structures, and existing mail will be retained and updated during the migration.
  • Following the migration, you will access your email online at https://outlook.office.com.
  • If you use a desktop client (e.g., Outlook) to access your email, you may have to restart your email client the morning of the migration.
  • Outlook desktop clients will now include NetID Two-Factor Authentication to log in to your account.  
  • Mac Mail and Outlook Mobile app (iOS and Android) users may need to remove and re-add these apps to access their email.
  • You may need to reconfigure the email settings on your mobile device. For instructions on accessing email on all your devices, please visit the IT Knowledge Base.
  • After you move to Microsoft 365, your published calendars must be republished to generate a new calendar link from the cloud. To publish your calendar, follow the instructions in the Knowledge Base. 

New Features

Many new features are available once your email has been migrated to Microsoft 365. These features are available in Outlook online (https://outlook.office.com) and in Outlook desktop and mobile clients. Some of the most popular features include:

  • Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible—but out of the way—on the 'Other' tab. This feature can be turned off.
  • Microsoft Viva and the Daily Briefing Email (from Cortana) help you stay in control of your calendar and be intentional about your day. Within a few hours of the start of your workday, you'll get an email about any relevant items to help you better prepare for the day ahead. This feature can be turned off.
  • Junk Email Filter doesn’t stop delivery of junk email messages but does the next best thing—it moves suspected spam to the Junk Email folder. Make sure to check your junk folder regularly and mark any legitimate emails as ‘Not Junk.’ This will help improve the accuracy of the filter over time.
  • Shared Mailboxes will also be available on your mobile device after you move to Microsoft 365. 

Help Documentation

When your Texas A&M Exchange account is moved to the cloud, the transition should be simple, and new email and collaboration features will be available. If you do experience problems with the migration, review the help documentation below to quickly correct any issues.

Not sure which document you need? Use the Email Migration Help Tool to find the specific help documents for your email platform and client!

Email Migration Help Tool

For all other questions or problems accessing your email, please contact Help Desk Central at helpdesk@tamu.edu or 979.845.8300.

Frequently Asked Questions

Texas A&M University is moving Texas A&M Exchange email to the cloud (Microsoft 365) to increase service stability, enhance security and introduce powerful collaboration features.

No, your email address and any aliases you have will stay the same.

No, you will keep all existing email, contacts and calendar information after your mailbox is migrated. 

After migration, all published calendars must be republished. This is needed to generate a new published calendar link.

The time it takes to migrate your email will vary based on the size of your mailbox. During the migration process, you can continue to use your email without interruption.

On the day your migration is finalized, you will need to restart Outlook, use the new URL (https://outlook.office.com/) to access your email online and possibly update the email app on your mobile device. See the IT Knowledge Base for more instructions.

Yes, you can continue using your email as normal during the migration.

Each department is scheduling the migration of its employees. Contact your local IT Pro to determine when your Exchange mailbox will be moved to Microsoft 365.

You will receive several messages before your migration and a follow-up email once your migration is complete. 

Once your migration is complete:

- Outlook will prompt you to restart and sign into your account.
- You will only be able to access your webmail at https://outlook.office.com
- You may stop receiving email on your mobile device and may need to update your email app or mobile email settings.

The URL used to access your email on the web will change once your email account has been migrated. The new URL is https://outlook.office.com. Please update any bookmarks you may have saved.

Once your email has been migrated, you will be prompted to restart Outlook. You may be prompted to log in; if so, please use NetID@tamu.edu and your NetID password. For most cases, this will be the only action needed.

More information on reading email on your computer desktop can be found in the IT Knowledge Base. 

Depending on your mobile platform and email client, your experience will vary. You may need to reconfigure your email settings on your mobile device. If you use the Outlook Mobile app on iOS and Android, you may need to remove and re-add the app to fix any issues. 

For instructions on accessing email on all your devices, please visit the IT Knowledge Base.

After you move to Microsoft 365, your published calendars must be republished to generate a new calendar link from the cloud. To publish your calendar, follow the instructions in the Knowledge Base