Help Desk Central Grand Opening

About

The Division of Information Technology unveiled its new state-of-the-art Help Desk Central and Incident & Operations Center in the Fall of 2017. The new space provides almost 2,500 square feet devoted to assisting students, faculty and staff with their technology needs. New features include a software sales counter, software installation from a fully certified staff, self-service lockers to pick up computers after repair or malware removal, an open and modern floor plan for one-on-one support, and wait queue signage to improve communications.

Events

The goals of this campaign were to bring awareness of the new Help Desk to all of campus, not only to the new location, but the fact it is and a place you want to visit when you have any tech concerns. We held a Game Day event for students to come and interact in the new space. We also held a ribbon cutting event for IT professionals to tour the renovated area.

Division of IT executives hold large, ceremonial scissors.

Ribbon Cutting

Event aimed at IT professionals to unveil the new space, including tours of the facilities and remarks from IT executives.

Students toss sand bags while playing games in the new HDC space.

Game Day

Grand opening event aimed at Texas A&M students, held during the Howdy Week freshman festivities. Virtual reality stations, xbox games and more made Game Day a success.

Promotion

The Help Desk Central grand opening events were promoted on a Texas A&M Today news story, in a video promotion shared on social media, and in targeted emails sent to campus members.