Audio, Video and Telecommunication

Overview

Move your team or department to the modern and feature-filled Cisco VoIP platform! Voice-over-Internet protocol (VoIP) lets users make phone calls over the internet.

Save money by moving to a unified system, while gaining exciting new tools for increased collaboration. 

Feature Highlights:

  • Receive calls on your cell phone using your campus number
  • Easily make changes to your team's phone service
  • Reduce support costs and simplify your bill down to just a few lines
  • Self Care Portal where users can easily change preferences
  • Take your phone's features with you for use at home, office or on the road

Why Cisco VoIP?

There are two VoIP systems on the Texas A&M campus today - Clearspan (using Polycom devices) and Cisco. Because of the cost savings and expanded feature lineup, all new customers will be added to the Cisco VoIP platform. See the Cost section below for more details.

Related Services

Cost

Texas A&M University System FY19 Rates displayed below.
View FY18 and FY19 TAMUS Auxiliary and Non-TAMUS Rates.

VoIP service charges include one-time setup fees, device purchase costs, time and material costs for networking needs, as well as monthly service charges.

Setup Fees

For setup fees, you should expect to see up to $150 per line from the provider, Frontier, on your first bill. Monthly service charges are based on the service selections you make, and basic charges are included in the charts below.

Cisco VoIP Devices

There are five supported VoIP phone models, each with different features for a variety of users. You can also purchase expansion modules and conference stations. See pricing and details for Cisco VoIP phone and expansion modules.

Networking Needs

If your building does not currently have PoE (Power over Ethernet), or has an insufficient number of ports, time ($85.00-$160.00/hour) and material costs will apply to install the needed technology to support the VoIP platform.

This may include a building survey and final recommended solution for your setup, purchase of PoE switches ($5,500 for 48 ports), configuration of switches, and/or installation of new Ethernet lines. 

Cisco VoIP Service Charges

Basic monthly charges for Cisco VoIP are $19.70 per line, which includes voicemail and APIT.

Service Description Unit Rate in $ Item Code/Product/Service
VoIP Cisco (includes voicemail) Monthly 17.00 CISCOLC
APIT & Campus Network Fee per Phone Line Monthly 10.50 NETWORK FEE
Brokerage Fee One-Time 25.00  
VoIP Cisco Trunk <Optional> Monthly 7.30 CISCOTC
VoIP Cisco CCX <Optional> Monthly 16.50 CISCOCCX

Monthly charges for VoIP Cisco, APIT & Campus Network Fee, Cisco Trunk and Cisco CCX are now centrally funded by Texas A&M University for university business unit (excludes service centers and auxiliary units). These monthly charges will not be billed to your business unit. For details about central funding, visit our billing changes page.

Clearspan (Polycom) VoIP Service Charges

For Clearspan VoIP service charges, please see the Rates page.

Request

Interested in bringing VoIP to your team?

Contact Help Desk Central at 979.845.8300 or email VoIP@tamu.edu to set up a meeting, ask questions or talk through the details of the switch.

Request VoIP Service

Step 1: Confirm the appropriate network is in place and that your Departmental IT and/or Building Connections support VoIP. If you require a new network drop, submit a request form at u.tamu.edu/networkdrop. Do not proceed to Step 3 until Step 1 is completed.

Step 2: Order and receive devices.

The Texas A&M Division of IT has a list of potential vendors you can request by email at VoIP@tamu.edu. To help you choose the best device for your needs, please review popular VoIP devices featured in the “Cisco Options at a Glance” PDF.

Step 3: Email the completed Work Order Form to tcom-request@tamu.edu.

If you are requesting two or more lines, you must also submit the VoIP Work Order Summary Form

Step 4: If additional phone programming is needed, please complete a corresponding Program Sheet for each device you are requesting.

Step 5: Upon completion of request, you will be notified on how to return leased equipment to the Division of Information Technology's Telecommunications team.

Resources

Quick Start Guides

Help and Support

For support using the VoIP service, contact Help Desk Central at 979.845.8300 or email VoIP-trouble@tamu.edu

For instructions on using the VoIP service, visit Knowledge Base:

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