Move your team or department to the modern and feature-filled Cisco VoIP platform! Voice-over-Internet protocol (VoIP) lets users make phone calls over the internet.

Save money by moving to a unified system, while gaining exciting new tools for increased collaboration. 

Feature Highlights:

  • Receive calls on your cell phone using your campus number
  • Easily make changes to your team's phone service
  • Reduce support costs and simplify your bill down to just a few lines
  • Self Care Portal where users can easily change preferences
  • Take your phone's features with you for use at home, office or on the road

Why Cisco VoIP?

There are two VoIP systems on the Texas A&M campus today - Clearspan (using Polycom devices) and Cisco. Because of the cost savings and expanded feature lineup, all new customers will be added to the Cisco VoIP platform. See the Cost section below for more details.

Contact Information



VOIP service charges include one-time setup fees, device purchase costs, time and material costs for networking needs, as well as monthly service charges.

Setup Fees

For setup fees, you should expect to see up to $150 per line from the provider, Frontier, on your first bill. Monthly service charges are based on the service selections you make, and basic charges are included in the charts below.

Cisco VoIP Devices

There are five supported VoIP phone models, each with different features for a variety of users. You can also purchase expansion modules and conference stations. See pricing and details for Cisco VoIP phone and expansion modules.

Networking Needs

If your building does not currently have PoE (Power over Ethernet), or has an insufficient number of ports, time ($85.00-$160.00/hour) and material costs will apply to install the needed technology to support the VoIP platform.

This may include a building survey and final recommended solution for your setup, purchase of PoE switches ($5,500 for 48 ports), configuration of switches, and/or installation of new Ethernet lines. 

Cisco VoIP Service Charges

Basic monthly charges for Cisco VoIP are $17.00 per line. APIT is a separate charge.

Service Description Unit Rate in $ Item Code/Product/Service
VoIP Cisco (includes voicemail) Monthly 17.00 CISCOLC
APIT & Campus Network Fee per Phone Line Monthly 14.00 NETWORK FEE
Brokerage Fee One-Time 32.00  
VoIP Cisco CCX <Optional-Call Center> Monthly 57.00 CISCOCCX



Interested in bringing VoIP to your team?

Contact Help Desk Central at 979.845.8300 or email tcom-request@tamu.edu to set up a meeting, ask questions or talk through the details of the switch.

Request VoIP Service

Step 1: Confirm the appropriate network is in place and that your Departmental IT and/or Building Connections support VoIP. If you require a new network drop, complete the request form at the Building Connections page. Do not proceed to Step 3 until Step 1 is completed.

Step 2: Order and receive devices.

The Texas A&M Division of IT has a list of potential vendors you can request by email at tcom-request@tamu.edu. To help you choose the best device for your needs, please review popular VoIP devices featured in the “Cisco Options at a Glance” PDF.

Step 3: Email the completed VoIP Service Order Form to tcom-request@tamu.edu.

If you are requesting more than 1 service request, complete the line information on VoIP Service Order Summary Form (now includes fields for phone programming up to 4 additional lines). For Expansion Module Programming, complete and attach VoIP Phone Expansion Module Program Sheet.


Quick Start Guides

Help and Support

For support using the VoIP service, contact Help Desk Central at 979.845.8300 or email tcom-request@tamu.edu

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