Phones

Overview

Technology Services provides campus phone service through Voice over Internet Protocol (VoIP). Customers must use a supported Cisco VoIP phone to receive phone service.

Getting Started

A list of supported Cisco phone models and potential vendors is available.

Once you have a compatible Cisco VoIP phone, complete the Campus Phone Support form or email tcom-request@tamu.edu to add or disconnect a phone line.

Special Requests

For complex or bulk service requests, email tcom-request@tamu.edu to set up a meeting, ask questions or talk through the details of your needs.

Cost

Texas A&M University (Part 02) rates are displayed below. See General Computing Rates for TAMUS, Non-TAMUS, and Auxiliary Rates.

Service Details

VoIP phones plug into the campus wired network just like a computer, receive power from the network port, and also accommodate an extra network jack on the back of the phone if you need to also plug in your computer/docking station. Both your phone and your computer both share the same network port!

Features

Cisco VoIp phones can be managed remotely.

• Call Forwarding: Forward calls from your office phone to your cell phone. 
• Voicemail: Check your office voicemail from off campus or in email format. 

The Knowledge Base has information on how to access Cisco Self Care Portals and complete VoIP phone instructions.

Guidelines

• Disconnect a phone line: Submit a Phone Support Request to disconnect a phone line.
• Surplus a phone: Work directly with your unit or department's Property Manager or Accountable Property Officer to surplus unwanted phones.

Resources

• Cisco Phone Portal
• Cisco Voicemail Portal

Knowledge Base Articles

• VoIP Phone and Voicemail Instructions
• Access the Cisco Self Care Portals