What is Microsoft Intune?
Microsoft Intune is a cloud-based endpoint management solution. It manages user access to organizational resources and simplifies app and device management.

Why do we use Intune at Texas A&M University? Which Windows devices are affected?
Intune is one of the leading solutions for mobile device management (MDM) and endpoint management. It offers a comprehensive set of features for managing a variety of devices and platforms, including Windows, macOS, iOS, and Android.

Intune integrates seamlessly with other Microsoft services, such as Microsoft 365 and Azure, making it a powerful choice for organizations. Currently, Technology Services only plans to manage Android and Windows devices using Intune.

What are the benefits of Intune?
Intune simplifies device and application management for organizations across Windows and Android platforms by streamlining management, enhancing security, and empowering productivity. Here are the key benefits:

• Security: Intune helps secure devices and data by enforcing comprehensive security policies and conditional access controls. It also allows remote management and user support.
• Integration: Seamlessly integrating with Microsoft 365 and Azure, Intune provides centralized management and enhanced security.
• Mobile Device Management: Intune's features allow organizations to control app distribution, permissions, and data protection. Users can securely access corporate resources on their preferred devices.
• Compliance and Reporting: Detailed analytics enable effective monitoring and decision-making.

Customers receive automatic and silent updates to their computers. They still have some control over the update experience (choosing when to run updates), as well as access to the Company Portal app for self-service features.

Administrators can easily update computers and create custom update windows for their organization.

What is the difference between Windows Autopilot and Intune?
Windows Autopilot and Intune are two different components within the Microsoft ecosystem that serve complementary purposes for managing devices and their deployment.

While Intune is used for device and app management, Autopilot simplifies and automates deploying new devices in an organization by enabling zero-touch setup for devices.

Used together, Autopilot handles devices’ initial setup and Intune provides ongoing management.

How do I know if my device is enrolled in Intune?
If you are enrolled in Intune, the Company Portal app is installed on your Windows computer.

You can find the app by navigating to your Windows Start Menu and finding it listed in the software, or by searching "Company Portal" in the Start Menu Search. The app is branded with Texas A&M University name and maroon color.

When will my device be enrolled in Intune?
The project team is working closely with local IT teams to develop a schedule that works best for each unit. Communications will be sent out before and during enrollment to help you know what to expect.

What can I expect as I enroll in Intune?
We are partnering with the local IT teams supporting each unit to build an Intune experience that meets their needs. The initial enrollment will provide our team with data to support the process without impacting the user experience.

What is required for a device to be able to enroll in Intune?
All Intune devices must have a valid Windows license. If a candidate device does not have a valid license, we cannot enroll it in Intune.

After enrolling in Intune, will I still be able to install software and apps myself?
Many apps will be available for self-service installation through our Company Portal app. Apps not available via Company Portal can still be installed by accounts with administrator privileges.