Frequently Asked Questions


If you have questions about using Microsoft 365, please contact Help Desk Central at 979.845.8300.

What is Microsoft 365?

Microsoft 365 is a subscription service that provides access to the Microsoft productivity suite of applications (Word, Excel, PowerPoint and others) and file storage through OneDrive. It is available to students, faculty, and staff.

Who can use Microsoft 365?

All full-time employees and students of Texas A&M University (parts 2, 9, 23, 28) and Texas A&M Galveston (part 10).

What apps are included?

The full list can be found at the Microsoft Apps List.

What happens if I already have Microsoft Office applications installed on my computer?

For Texas A&M Use: We recommend that you do not download any Microsoft 365 applications on a university-owned computer.

For Personal Use: If you have Office 2013 on Windows or Office 2016 on Mac already installed, the Microsoft 365 version would be a duplicate. If you have an earlier version of the Microsoft products, you may want to install the new version, but it is not required. However, if you do install it, you will then have multiple versions of the applications on your computer. This installation will not overlay your previous installed versions.

Is Microsoft 365 FERPA and HIPAA approved?

Microsoft has documents regarding compliance with FERPA and HIPAA.

Will I have two separate accounts (one username and password for personal and one for Texas A&M)?

You will have one Texas A&M account for Microsoft 365. It is possible that you have a personal account from your personal devices.

How do I use Microsoft 365 on mobile devices?

Search for "Microsoft Office" in the Apple App Store or Google Play Store and install the desired app(s). Log in with your NetID and password. Full functionality on mobile devices is similar to that on computers and requires an active Microsoft 365 subscription, regardless of whether the mobile device is personally- or university-owned.

What happens to my account after I leave Texas A&M?

After an eligible user leaves Texas A&M (i.e., NetID is no longer active), the apps will no longer have full functionality, but should continue to work in read-only mode. A student's NetID remains active for two years after graduation or withdrawing from Texas A&M. An employee's NetID is deactivated immediately upon ending employment.

Why is the Calendar tab in Microsoft Teams missing?

Some features, including the Calendar tab and scheduling meetings through Teams, are only available with an Exchange mailbox. Texas A&M Exchange users will be able to use these features beginning July 15. Teams users who do not use Texas A&M Exchange at all will not be able to use these features.

When can I use Microsoft Bookings?

You may be able to use Bookings once departmental Exchange administrators have moved your mailbox to the cloud.

Is Microsoft 365 Apps a full version of Microsoft Office?

Yes, it has all the features of Office 2019 plus more.

Do I have to switch to the Microsoft 365 Apps version of Office?

No, Office 2016 and 2019 are fully supported. Office 2013 is supported, but will require additional steps to work.