Supported Software

This page explains what software Texas A&M Health IT fully supports, what we’ll try to help with on a “good faith effort,” and what we cannot support. It also tells you how to get additional help.

Texas A&M Health IT maintains a curated list of applications that help advance our academic, research, and clinical-care missions.

We group our support into three tiers:

• Full Support
• Good-Faith Effort
• Prohibited Software

Read on to see which category your software falls into.

These titles are part of our standard offering. We install, configure, update, and troubleshoot them on university-owned devices:

All Supported Software (PDF)

For your convenience, Texas A&M Health IT maintains Self-Service portals with vetted, commonly-requested software that can be installed without a support request. Please click here to visit the Knowledge Base to learn more: Accessing Self-Service Portals

Sometimes you need specialized tools. In those cases, we’ll make every reasonable attempt to help—within these limits:

Hardware or OS requirements
If your device doesn’t meet minimum specs, we may be unable to install or run the software.

Obsolete or niche software
Older or highly customized tools may be outside our usual environment.

Unvetted purchases
Software you buy without consulting Health IT may not integrate smoothly.

External networks
Issues on non-TAMHSC or non-TAMU infrastructure are out of scope.

Other organizations’ systems
We cannot support tools managed by FAMIS, Canvas, Workday, etc.

Missing files or licenses
Without installers or valid licenses, we can’t proceed.

Personal or non-mission requests
Tools that don’t advance Texas A&M Health’s mission fall outside our support.

Training or tutorials
For in-depth how-to guides, consider LinkedIn Learning, TAMU Organizational Effectiveness, or similar.

Excessive effort
Requests needing more than four hours of work or a formal agreement may be declined or redirected.

Ongoing costs
If continued vendor support or new licensing is required, you may need to budget for it.

State of Texas and Texas A&M System prohibit certain technologies.

DIR maintains the current list of covered applications and prohibited technologies at https://dir.texas.gov/information-security/covered-applications-and-prohibited-technologies.

Additionally, view the Texas A&M System policy on prohibited technologies at https://www.cyber.tamus.edu/policy/guidelines/prohibited-technology/.

More information about how Texas A&M University is implementing the requirements listed below can be found at https://it.tamu.edu/security-and-policy/it-policy/laws-regulations/index.html.

If your software question isn’t covered here, email the Health Technology Care Team at: HealthTechCare@tamu.edu.