Help and Support
Contact the Health Technology Care Team to get dedicated IT support for Texas A&M Health students, faculty, researchers and staff.
The specialized help desk is your first point of contact for technology questions and requests. Local support is also available at many facilities for onsite, clinical, classroom and audio/video assistance.
Automatically creates a help ticket in ServiceNow to route your IT support request.
Phone
979.436.0250 or 979.845.8300 (Option 2)
With monitored voicemail after normal business hours and during weekends.
Chat
Initiates a screen-sharing session for remote support.
Hours
7:30 a.m. to 6:00 p.m.
With on-call support after normal business hours and during weekends.
Network, Internet Access and Accounts
Use your assigned HSCID username to log in and access many computing resources at Texas A&M Health.
Texas A&M Health also has an independent wired (Ethernet) network, as well as several wireless (WiFi) locations, which are separate from the Texas A&M University network.
Health IT Services
Access specialized and secure IT services throughout Texas A&M Health, many of which are separate from the main university.
Software
Use the Self-Service Portal to view a curated and up-to-date software catalog of several approved apps and install them without administrator permissions.
Explore additional options to obtain licensed departmental software or purchase discounted personal software.
Alerts, Safety and Security
Check the current status and history for major computing services, including degradations, outages and planned maintenances.
Maintain your personal safety and learn how to protect your devices, your identity and both personal and university data.