There are some resources, including websites or files, that you can only access while connected to the Texas A&M network. When a VPN connection is established, it creates an encrypted communication path between your computer and the VPN server. VPN provides increased security and the same level of access as a direct connection to the Texas A&M network.

Please visit the Virtual Private Network (VPN) page for instructions on how to configure and use VPN.  

A solution has been developed to deploy softphones, which provides the ability for your office phone to work via software on a computer. Options are also available to forward your work telephone number to your personal phone number and check your voicemails online. 

Please visit the Cisco VoIP Phones and Voicemail page for additional information. 

Zoom allows you to have online meetings with anyone who has an Internet connection—including mobile users. You will be connected via audio and/or video and can share content from your computer, which lets you see the same things at the same time, such as PowerPoint files, Word documents or even browse the web together. Within the meeting as a host, you can transfer control so any attendee can lead the meeting and share.

You have two options for Zoom audio: use the microphone/speaker included with your computer or the mobile app for your phone, tablet or Apple Watch. To view your computer's available speakers and microphones, refer to the Zoom Videoconferencing webpage. Get started using Zoom at tamu.zoom.us.

Make sure that your contact information is up to date in case you need to be contacted at home. To update your contact information:

1. Visit SSO.tamus.edu.
2. Log in with your NetID or UIN, password and Duo Two-Factor Authentication.
3. Click Workday from the SSO Menu.
4. Click Personal Information from the menu.
5. Click Change > Update my Personal Address/Phone Information.
6. Edit information as needed and click Save.
7. Exit Workday.

If you work with financial information, student records or other confidential information, please encrypt all data, files and email messages you use from home.

Visit the Protecting Confidential Information webpage for more information. View help documentation about using Filex to send files securely and sending encrypted email through Exchange.

Please remain vigilant during emergency situations since there are prime opportunities for phishing scams. Forward any suspicious emails to Help Desk Central at helpdesk@tamu.edu.

For additional guidance and resources on working remotely, please see the following FAQ, provided by Texas A&M Technology Services:  Work from Home FAQs

If you have any questions or need assistance, please contact the Health Technology Care Team.

Email: HealthTechCare@tamu.edu

Phone: 979.436.0250 or 979.845.8300 (Option 2)

Chat: health-bomgar.tamu.edu

Web: it.tamu.edu/health

During times when technology is not working as it should, check italerts.tamu.edu to get updates about outages and maintenance in real time.