Remote Work Resources for Texas A&M Health

In case of an emergency, the ability to interact with employees and students in dispersed locations may become increasingly important. Texas A&M Technology Services provides tools to continue communications and maintain productivity. Most of these resources require advance preparation, and we encourage you to learn how to use these resources before a situation requires you to work off-campus.

If you work with financial information, student records or other confidential information, please encrypt all data, files, and email messages that you use from home. Visit the Protecting Confidential Information webpage for more information.

There are some resources, including websites or files, that you can only access while connected to the Texas A&M network. When a VPN connection is established, it creates an encrypted communication path between your computer and the VPN server. VPN provides increased security and the same level of access as a direct connection to the Texas A&M network.

Please visit the Virtual Private Network (VPN) page for instructions on how to configure and use VPN.

Remote Desktop is a technology that allows you to access a computer from a remote location as if you were sitting right in front of it. This means you can access all the resources and functionality on the computer, such as using its programs, opening and editing files, and managing device settings.

Please visit the Remote Desktop page to learn more.

A solution has been developed to deploy softphones, which provides the ability for your office phone to work via software on a computer. Options are also available to forward your work telephone number to your personal phone number and check your voicemails online.

Please visit the Cisco VoIP Phones and Voicemail page for additional information.

Zoom allows you to have online meetings with anyone who has an Internet connection—including mobile users. You will be connected via audio and/or video and can share content from your computer, which lets you see the same things at the same time, such as PowerPoint files, Word documents or even browse the web together. Within the meeting as a host, you can transfer control so any attendee can lead the meeting and share.

To view additional information about Zoom for Texas A&M, visit the Zoom Videoconferencing webpage or get started using Zoom at tamu.zoom.us.

Make sure that your contact information is up to date in case you need to be contacted at home. To update your contact information:

1. Visit SSO.tamus.edu.
2. Log in with your NetID, password and Duo Two-Factor Authentication.
3. Click Workday from the SSO Menu.
4. Click Personal Information from the menu.
5. Click Change > Update my Personal Address/Phone Information.
6. Edit information as needed and click Save.
7. Exit Workday.

If you work with financial information, student records or other confidential information, please encrypt all data, files and email messages you use from home.

Visit the Protect Yourself webpage for more information. View help documentation about using Filex to send files securely and sending encrypted email through Exchange.

Please remain vigilant during emergency situations since there are prime opportunities for phishing scams. Forward any suspicious emails to Help Desk Central at HealthTechCare@tamu.edu.

For additional guidance and resources on working remotely, please see the following FAQ, provided by Texas A&M Technology Services: Work from Home FAQs

If you have any questions or need assistance, please contact the Health Technology Care Team.

Email: HealthTechCare@tamu.edu

Phone: 979.436.0250 or 979.845.8300 (Option 2)

Chat: health-bomgar.tamu.edu

Web: it.tamu.edu/health

During times when technology is not working as it should, check status.it.tamu.eduto get updates about outages and maintenance in real time.