The Division of Information Technology is kicking off the new year by giving the NetID Two-Factor Authentication website a new look! The new user-friendly site is strategically designed to help campus members easily access essential information about the Duo two-factor authentication service while providing answers to frequently asked questions.

The website includes clear, straightforward instructions on how to:

• Enroll in Duo

• Add a second device 

• Replace your device with a new one

• Manage enrolled devices

• Get Duo help 

The Duo mobile app was also recently updated to allow campus members quick access to information about login attempts, including the time, place and platform someone is using to access their account.

IT Manager, Michael Crocker, touted the benefits of the website update along with changes to the Duo mobile app that further prevent fraudulent authentication attempts for users. He also highlighted that the university recently reduced the length of time Duo “remembers” users to five days. 

“This feature improves campus members’ account security by significantly narrowing the time a stolen credential can be used to access their account.” 

Crocker went on to explain that Texas A&M’s security measures parallel those of industry leaders like Amazon and Google. These large companies also use two-factor authentication to protect their customers' information and accounts.