FAQs

Visit the Aggie Account Gateway and enter your UIN and date of birth. If you already set up a Password Recovery email address or mobile number, you will receive a temporary password via email or phone to reset your password. If you have not set up Password Recovery, you must call Help Desk Central at 979.845.8300. Learn more in the Knowledge Base.

You may remove your work phone from your Duo account and link to a cell phone or different device of your choosing. 

Follow these instructions to remove the landline:

  1. Go to the Gateway Duo settings area. Log in through CAS.
  2. Select 'My Settings & Devices' from the left menu
  3. To authenticate, choose an authentication method from the available options.
  4. Review the ‘My Settings & Devices’ list to ensure that you have your mobile device added to Duo
  5. IF NOT: follow the instructions for I Want to Add an Additional Device
  6. From the 'My Settings & Devices' list, identify your landline and tap 'Device Options'
  7. In the sub-menu, Tap the red trash icon.
  8. Click 'Remove' to confirm the action.

Help Desk Central is our main contact point for technology-related questions. Contact them via email at helpdesk@tamu.edu or phone at 979.845.8300. If you need help with departmental IT resources, contact your department's IT support person.

During times where tech is not working as it should, you can check and follow status.IT.tamu.edu to get updates on outages and maintenance in real time.

KEEP TEACHING AT TAMU is a resource for faculty to learn how to shift courses online.

You can access your Texas A&M Exchange Email and calendar from anywhere at https://outlook.office.com.

Call forwarding allows you to forward calls from your office telephone to another telephone, such as your home phone or cell phone. You can also check your office voicemail from off campus. The first step to getting these features set up is to confirm what type of phone you have: Cisco phones are branded and Centrex phones are analog phones that do NOT show Cisco branding.

Cisco VoIP
**Please note: Cisco is the only phone system that can be managed remotely. Instructions are available via the instructions download.

Make sure that your contact information is up to date in case you need to be contacted at home. To update your contact information:

  1. Visit SSO.tamus.edu.
  2. Log in with your NetID or UIN, password and Duo Two-Factor Authentication.
  3. Click Workday from the SSO Menu.
  4. From the top left menu click Personal Information.
  5. In the 'Change' menu click Contact Information.
  6. Edit information as needed and click Save.
  7. Exit Workday.

Microsoft Teams and Zoom allows you to have online meetings with anyone who has an Internet connection - including mobile users. You will be connected via audio and/or video and can share content from your computer which lets you see the same things at the same time - like PowerPoint files, Word documents or even browse the web together. Within the meeting, you can "Give Control/Pass the Ball" so any attendee can control the meeting and share.

You have two options for Teams and Zoom audio: use the microphone/speaker in your computer or the mobile app for your phone, tablet or smart watch. To view your computer's available speakers and microphones, follow the instructions on IT.tamu.edu. To get started, visit Microsoft Teams or Zoom.

Microsoft Teams and Zoom offer an option to call in via a phone line to join a group meeting. You can also download the Teams or Zoom mobile app from your app store and use your phone's audio and/or video to join a Teams or Zoom meeting.

If you want to purchase a webcam or microphone, Teams and Zoom offer these options:

  • Microphone – this is often built into your laptop or computer. You may use an external device such as a USB microphone or headset.
  • Webcam – like the microphone, a camera is likely already built into your laptop. An external USB camera can also be used for video conferencing.
  • Visit Teams, Zoom for Windows, macOS, Linux or Zoom iOS, iPadOS, Android for full details on all system requirements.

Certain resources, like websites and files, are only accessible through the school network. A VPN provides the same level of access to these resources as being directly connected to the campus network, allowing you to access them from anywhere.

Get started at the Virtual Private Network service page and follow the instructions for connecting through Windows or macOS using the Cisco Secure client. VPN requires Duo Two-Factor authentication to log in.

If using a landline phone as your Duo authentication device, learn more about Using Two-Factor Authentication with Cisco Secure Client.

**Texas A&M Health VPN Note:

 If you are accessing the Texas A&M Health VPN only, follow the instructions for connecting through the Texas A&M Health Virtual Private Network.

If you work with financial information, student records or other confidential information, please encrypt all data, files and email messages that you use from home. Visit Encryption, for more information.

Each college/department offers different resources for accessing your work files remotely. Please contact your departmental IT staff for assistance. Most Texas A&M University campus members can access Microsoft OneDrive or Google Drive to store and share files with colleagues.

To access web pages you have bookmarked in the past on your campus/office computer, you will need to follow the steps provided by your choice of browser using that computer.