FAQs

Visit the Aggie Account Gateway and enter your UIN and date of birth. If you already set up Self-Service Password Reset (SSPR), you will receive a temporary password via email or phone to reset your password. If you have not set up SSPR, you must call Help Desk Central at 979.845.8300. Learn more in the Knowledge Base.

You can delete the original device (your work phone) from your Duo account to instead link to a cell phone or different device of your choosing. When you are back in office, you are welcome to add your work phone back as the primary device on your Duo account.

Set up instructions: 

  • Go to the Gateway Duo settings area. Log in through CAS and, when taken to the Duo login page, use the dropdown bar next to “Device.”
  • Select the device you currently need to use to log in. Once you have authenticated your login, you will be taken to a similar Duo screen with “My Settings & Devices” to the left, under the Texas A&M logo.
  • After selecting “My Settings & Devices,” you will need to log in through Duo and will see the dropdown bar. Select the device you are using now and you will then see a list of your settings and devices.
  • The device at the top is the default. To change the default device, go to “Device Options” to the right and then select the trash can icon. Verify you do wish to delete it (you can add it back later). Keep repeating this until the device you wish to be default is at the top.
  • If you need to add a device for your default, select “+Add another device” and configure it as a mobile phone, tablet, landline or YubiKey.
  • Once you have successfully added and configured the new device, go back to “My Settings & Devices” and make sure it is at the top of the list (the default). If not, follow the earlier instructions.

As a reminder, you can also access your work phone remotely and forward calls to your cell phone with instructions found on our Work from Home resources page.

Help Desk Central is our main contact point for technology- related questions. Contact them via email at helpdesk@tamu.edu or phone at 979.845.8300. If you need help with departmental IT resources, contact your department's IT support person.

During times where tech is not working as it should, you can check and follow ITalerts.tamu.edu to get updates on outages and maintenance in real time.

KEEP TEACHING AT TAMU is a resource for faculty to learn how to shift courses online.

You can access your Texas A&M Exchange Email and calendar from anywhere at https://outlook.office.com.

Call forwarding allows you to forward calls from your office telephone to another telephone, such as your home phone or cell phone. You can also check your office voicemail from off campus. The first step to getting these features set up is to confirm what type of phone you have: Polycom phones and Cisco phones are branded with their names, and Centrex phones are analog phones that do NOT show Cisco or Polycom branding.
**Please note that to set up these features you will need to set them up BEFORE leaving campus.

Centrex

Clearspan/Polycom

  • Forwarding - Call forwarding instructions can be viewed on the VoIP Telephone page.
  • Voice mail - You can check your office voice mail from off campus. Help Desk Central has provided step-by-step instructions for managing your voice mail. You can also forward your voice mail to your email account and receive an email alert when you receive a voice mail. To learn how, visit the Voice Mail to Email page.

Cisco
** Cisco is the only phone system that can be managed remotely. Instructions are available via the instructions download.

  • Forwarding - Call forwarding instructions can be viewed on the instructions download.
  • Voice mail - Voice mail instructions can be found on the instructions download.
  • Jabber Soft Phone - An application that is installed on a Windows or MAC device that can place and receive calls just like you are at your office desk. Instructions are available via the instructions download to add the Jabber client on your computer.

Make sure that your contact information is up to date in case you need to be contacted at home. To update your contact information:

  1. Visit SSO.tamus.edu.
  2. Log in with your NetID or UIN, password and Duo Two-Factor Authentication.
  3. Click Workday from the SSO Menu.
  4. Click Personal Information from the menu.
  5. Click Change > Update my Personal Address/Phone Information.
  6. Edit information as needed and click Save.
  7. Exit Workday.

Zoom allows you to have online meetings with anyone who has an Internet connection - including mobile users. You will be connected via audio and/or video and can share content from your computer which lets you see the same things at the same time - like PowerPoint files, Word documents or even browse the web together. Within the meeting, you can "Pass the Ball" so any attendee can control the meeting and share.

You have two options for Zoom audio: use the microphone/speaker in your computer or the mobile app for your phone, tablet or Apple Watch. To view your computer's available speakers and microphones, follow the instructions on IT.tamu.edu. Get started at Zoom.tamu.edu.

Zoom offers an option to call in via a phone line to join a group meeting. You can also download the Zoom mobile app from your app store and use your phone’s audio and/or video to join a Zoom meeting.
 
If you want to purchase a webcam or microphone, Zoom offers these options: 
 

There are some resources, including websites or files, that you can only access on campus. VPN allows you to be "on campus" from anywhere by providing the same level of access to resources as being directly connected to the campus network.

Get started at the Virtual Private Network page and follow the instructions for connecting through Windows or macOS using the Cisco Secure client. VPN requires Duo Two-Factor authentication to log in. Using a landline phone as your Duo authentication device? Learn more about the unique steps for phone call Duo authentication for VPN.

**Texas A&M Health VPN Note: If you are accessing the Texas A&M Health VPN only, follow the instructions for connecting through the Texas A&M Health Virtual Private Network for either Windows or macOS using the Cisco Secure client.

If you use Windows, you may be able to use Windows' Remote Desktop to access your work computer. Contact the IT support employee for your department for more information about accessing your files and computer resources from home.

If you work with financial information, student records or other confidential information, please encrypt all data, files and email messages that you use from home. Visit Encryption, for more information.

Each college/department offers different resources for accessing your work files remotely. Please contact your departmental IT staff for assistance. Most Texas A&M University campus members can access Google Drive to store and share files with colleagues.

To access web pages you have bookmarked in the past on your campus/office computer, you will need to follow the steps provided by your choice of browser using that computer.