Project Purpose

Technology Services will upgrade all campus phone systems into a single system – Cisco Voice over Internet Protocol (VoIP). Currently, multiple unsupported phones are used across campus. Transitioning all phones to Cisco VoIP will allow Technology Services to provide expert support faster through a more reliable phone service, while reducing costs for the Texas A&M community. The upgrade also paves the way to offer softphones as an alternative to physical phones in the future.

Implementation

The Cisco VoIP phone service upgrade will be completed in two phases and primarily focus on the following actions:

  • Gather data from customers on current phone needs
  • Upgrade physical desk phones for each active existing desk phone
  • Provide reference guides and quick links to ensure customers learn how to use their new phones

Milestones

  • Purchase initial hardware: Completed Summer 2022
  • Project planning and initial project communications: Fall 2022.
  • Phase One: Upgrade 25% of all non-Cisco VoIP phone lines: Estimated completion by December 2023.
  • Phase Two: Upgrade 75% of all non-Cisco VoIP phone lines: Begin Spring 2024 (in coordination with Next Generation Aggie Network switch upgrades).
  • 100% of campus phone lines upgraded to VoIP: Fall 2026.