Overview

The Division of IT currently operates three different phone platforms. The current, more advanced and forward looking platform is Cisco VoIP. The older, less advanced, platforms are Broadsoft using Polycom VoIP phones and Frontier Centrex using analog phones. All new service requests and major changes to existing services are being required to use the Cisco VoIP platform.

Phone Devices

Customers are required to purchase their own devices supported by the Division of IT for new service requests. Existing devices are supported as long as the manufacturer is still providing updates.

There are seven supported Cisco VoIP phone models, each with different features for a variety of users. You can also purchase expansion modules and conference stations. See details for Cisco VoIP phone and expansion modules.

Contact Information

Email
tcom-request@tamu.edu
Phone
979.845.8300

Cost

Texas A&M University (Part 02) rates are displayed below. See General Computing Rates for TAMUS, Non-TAMUS, and Auxiliary Rates.

Service Description Unit Rate in $ Item Code/Product/Service
Phone Line Monthly 20.2 FTRCC
Service Fee One-Time 33 SERVFEE
VoIP CISCO CCX (Optional-Call Center) Monthly 100 CISCOUCCX

Request

Request Phone Service

For complex service requests contact Help Desk Central at 979.845.8300 or email tcom-request@tamu.edu to set up a meeting, ask questions or talk through the details of your needs.

Step 1: Confirm the appropriate network is in place and that your Departmental IT and/or Building Connections support VoIP. If you require a new POE network drop, complete the request form at the Building Connections page. Do not proceed to Step 3 until Step 1 is completed.

Step 2: Order and receive your physical phone and/or headset. The Texas A&M Division of IT has a list of potential vendors you can request by email at tcom-request@tamu.edu. To help you choose the best device for your needs, please review the Cisco VoIP devices featured in the “Cisco Options at a Glance” PDF.

Step 3: Email the completed VoIP Service Order Form to tcom-request@tamu.edu.

If you are requesting more than 1 service request, use our VoIP Service Order Summary Form. For Expansion Module Programming, complete and attach the VoIP Phone Expansion Module Program Sheet.

Resources

Self-Service Options

Call Forwarding and Voice Mail
Call forwarding allows you to forward calls from your office telephone to another telephone, such as your home phone or cell phone. You can also check your office voicemail from off campus. The first step to getting these features set up is to confirm what type of phone you have: Polycom phones and Cisco phones are branded with their names, and Centrex phones are analog phones that do NOT show Cisco or Polycom branding.

Cisco
**Please note: Cisco is the only phone system that can be managed remotely. Instructions are available via the instructions download.

  • Forwarding - Call forwarding instructions can be viewed on the instructions download.
  • Voice mail - Voice mail instructions can be found on the instructions download.
  • Jabber Soft Phone - An application that is installed on a Windows or MAC device that can place and receive calls just like you are at your office desk. Instructions are available via the instructions download to add the Jabber client on your computer.

BroadSoft/Polycom
**Please note:  To set up these features you will need to be on campus.

  • Forwarding - Call forwarding instructions can be viewed on the VoIP Telephone page.
  • Voice mail - You can check your office voice mail from off campus. Help Desk Central has provided step-by-step instructions for managing your voice mail. You can also forward your voice mail to your email account and receive an email alert when you receive a voice mail. To learn how, visit the Voice Mail to Email page.

Centrex
**Please note:  To set up these features you will need to be on campus.

Quick Start Guides

Help and Support

For support using the VoIP service, contact Help Desk Central at 979.845.8300 or email tcom-request@tamu.edu.

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