Overview

The Division of IT offers phone service in three different forms. The current and forward looking service is Cisco VoIP. Legacy phone services are Mitel Clearspan using Polycom VoIP phones and Frontier Centrex (analog) using direct instruments or a digital key system. All new service requests and major changes to existing services are being required to use the Cisco VoIP service.

Phone Devices

Customers are required to purchase their own devices supported by the Division of IT for new service requests. Existing devices are supported as long as the manufacturer is still providing updates.

There are six supported VoIP phone models, each with different features for a variety of users. You can also purchase expansion modules and conference stations. See pricing and details for Cisco VoIP phone and expansion modules.

Contact Information

Email
tcom-request@tamu.edu
Phone
979.845.8300

Cost

Basic monthly charges for Phone Services are $19.00 per line. APIT is a separate charge.

Service Description Unit Rate in $ Item Code/Product/Service
Phone Service (includes voicemail) Monthly 19.00 CISOLC
Service Fee One-Time 30.00  
VoIP CISCO CCX (Optional-Call Center) Monthly 100.00 CISCOCCX

Service charges include one-time setup fees, device purchase costs, time and material costs for networking needs, as well as monthly service charges.

Request

Request Phone Service

For complex service requests contact Help Desk Central at 979.845.8300 or email tcom-request@tamu.edu to set up a meeting, ask questions or talk through the details of the switch.

Step 1: Confirm the appropriate network is in place and that your Departmental IT and/or Building Connections support VoIP. If you require a new network drop, complete the request form at the Building Connections page. Do not proceed to Step 3 until Step 1 is completed.

Step 2: Order and receive devices.
The Texas A&M Division of IT has a list of potential vendors you can request by email at tcom-request@tamu.edu. To help you choose the best device for your needs, please review popular VoIP devices featured in the “Cisco Options at a Glance” PDF.

Step 3: Email the completed VoIP Service Order Form to tcom-request@tamu.edu.

If you are requesting more than 1 service request, complete the line information on VoIP Service Order Summary Form (now includes fields for phone programming up to 4 additional lines). For Expansion Module Programming, complete and attach VoIP Phone Expansion Module Program Sheet.

Request Centrex Service

The Centrex Service order form is available here

Resources

Self-Service Options

Call Forwarding and Voice Mail
Call forwarding allows you to forward calls from your office telephone to another telephone, such as your home phone or cell phone. You can also check your office voicemail from off campus. The first step to getting these features set up is to confirm what type of phone you have: Polycom phones and Cisco phones are branded with their names, and Centrex phones are analog phones that do NOT show Cisco or Polycom branding.
**Please note that to set up these features you will need to set them up BEFORE leaving campus.

Cisco
** Cisco is the only phone system that can be managed remotely. Instructions are available via the instructions download.

  • Forwarding - Call forwarding instructions can be viewed on the instructions download.
  • Voice mail - Voice mail instructions can be found on the instructions download.
  • Jabber Soft Phone - An application that is installed on a Windows or MAC device that can place and receive calls just like you are at your office desk. Instructions are available via the instructions download to add the Jabber client on your computer.

Clearspan/Polycom

  • Forwarding - Call forwarding instructions can be viewed on the VoIP Telephone page.
  • Voice mail - You can check your office voice mail from off campus. Help Desk Central has provided step-by-step instructions for managing your voice mail. You can also forward your voice mail to your email account and receive an email alert when you receive a voice mail. To learn how, visit the Voice Mail to Email page.

Centrex

Quick Start Guides

Help and Support

For support using the VoIP service, contact Help Desk Central at 979.845.8300 or email tcom-request@tamu.edu.

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