The Incident and Operations Center (IOC) is a key element of Texas A&M Technology Services providing incident management, monitoring capabilities, alert management, and support services in a 24/7/365 capacity. Working closely with integral IT support, response, and infrastructure teams, the IOC monitors the operational integrity of all Technology Services data centers, the health of critical IT services, web resources, and network services across multiple Texas A&M University & TAMU Health campuses and locations. In addition, the IOC provides after-hour Service Desk support for TAMU Help Desk Central and Tarleton State University as well as after-hours business IT support monitoring and tasks for multiple IT departments within the university including Enterprise Information Systems.

Was this page helpful?