Overview

Texas A&M Division of Information Technology operates data centers at the main campus and west campus. They are managed by the Operations Center, which provides facilities management, 24/7 monitoring, installation services and disaster recovery planning.

Each center has redundant power and cooling capacity, multi-factor access security controls and automated monitoring for all data center support systems. The annual downtime normally ranges between four and six hours per year with zero to three service interruptions annually. See the Data Center Uptime Report. Security at Texas A&M Division of IT's data centers is provided through key card-controlled access and audio-video surveillance. See the Data Center Tenant Handbook (PDF).

Server virtualization services that provide infrastructure to host servers and services in a virtual server environment are available at the data centers.

The Texas A&M Division of IT data centers host many campus and system services, including:

  • Payroll and Accounting
  • Compass Student Information System and Howdy
  • Utilities and Energy Services
  • Financial Aid and Student Business Services
  • Admissions and Records
  • Libraries and Learning Management
  • Identity and Access Management
  • Texas A&M Exchange Email

The data centers provide hosting for Texas A&M University Central Texas and the Dwight Look College of Engineering Cloud. The data centers also serve as off-site recovery locations for Texas A&M's Galveston and Qatar campuses.

The Division of IT would like to welcome individuals and groups interested in a private tour of the West Campus Data Center to reach out through the methods below.

  • Texas A&M University (TAMU) classes, organizations, or groups can request a tour by having a TAMU faculty or staff member fill out the WCDC Tour Request form.
  • For non TAMU-affiliated groups, please email wcdc-tours@tamu.edu to request a tour.

Getting Started

To request this service, email brm@tamu.edu or call 979.845.9999.

Cost

Texas A&M University System FY19 Rates displayed below.
View FY18 and FY19 TAMUS Auxiliary and Non-TAMUS Rates.

Service Description Unit Rate in $ Item Code/ Product/Service
Texas A&M IT Supplied Rack Year 5,100.00 MR RACK ANNUAL FEE
Texas A&M IT Supplied One-Third Rack Year 1,872.00 ONE-THIRD RACK ANNUAL FEE
Machine Room Rack Unit Annual Fee  Year 252.00 MR RACK UNIT FEE/YR

Machine Room Fee per SF (facilities charge)

Year 324.00 MR NON-IT EQ FEE/ SF
Fully Managed 24-port Copper Network Switch (see note 1 below) Year 1,645.00 24PORT COPPER NW SWI
Fully Managed 48-port Copper Network Switch (see note 1 below) Year 2,115.00 48PORT COPPER NW SWI
Fully Managed 40-port SFP Network Switch (see note 1 below) Year 3,980.00 40PORT SFP NW SWITCH
Install and Configure Managed Switch Hour 160.00 NETWK ENGINEER SUPP

Supplied Racks include standard power and networking. Additional configurations will be billed as Time and Materials.

Build-to-suit and customized configurations will include an initial setup fee based on Time and Materials.

Note 1: Includes annual config changes, backup of config, 24x7 monitoring, software updates, cold spare replacements, troubleshooting, end-of-life replacement Does not include initial configuration and installment of the switch which will be billed at the hourly network engineering rate.

Service Details

Data Center Specifications

Texas A&M Division of IT Data Center Service consists of two high availability data centers to support the IT demands of the university.

  • Comprehensive power and cooling infrastructure
  • Connected by a 100GB Network connection
  • 24x7 Operations Center for facility and service monitoring
  • Continuous audit and lifecycle management for access control with 2-factor physical access
  • Actively monitored video surveillance
  • Redundant, concurrently maintainable power, cooling and network

Main Campus Data Center

  • 7,560 square feet on 24" raised floor
  • HVAC providing 176 tons of cooling by 8 x 22 dual chilled water and gas A/C units for redundancy
  • Two UPS systems totaling 1,425 kVA
  • 1,500-kVA diesel generator with 20 hours of fuel
  • DC battery plant backup for core network devices
  • Fire suppression through pre-action, dry pipe system, emergency power off, smoke and ionization

West Campus Data Center

  • 50,000 square foot facility with up to 30,000 square feet of raised floor available for IT infrastructure and services
    • 8,400 square feet of data hall space commissioned in Phase 1
    • Additional 20,000 square feet of "build to suit" space for future projects or expansions
  • HVAC providing 7.4M BTU/hr cooling capacity
    • Site stubbed for future chilled water installation - if required by tenant
  • Two 2.5MW generator sets in a 2N configuration 2 x 2.5MW backup power generation sets in a 2N configuration (runtime on generator is 48 hours at full capacity IT load.)
    • Expandable to 5 x 2.5 MW sets
    • Support for 1.5MW IT load offering 2N available configurations for a 2.5MW total site capacity
    • Scalable to 6MW critical load capacity at 12MW total site capacity
  • A-B power configurations to the rack level available
  • Industry standard enclosures configured in a hot-cold aisle containment configuration are provided.
  • Three UPS systems totaling 4,000 kVA
  • Secure, gated facility controlled by card access, biometrics and armed security guards
  • 24x7 armed security guards (provided by the University Police Department)
  • Very Early Warning Aspirating Smoke Detection (VESDA) and fire suppression systems
  • Designed to Leeds Silver Standard
  • Office spaces
    • 2,800 sq. ft. support/operations/guest office space
    • Network Operations Center secondary site (primary in Main Campus Data Center)
    • On-site Systems Engineers
    • Guest workspaces for short-term use by tenants
    • 760 sq ft. conference room
    • Break room

Features

Power and Environmental Management

Data centers must be able to handle servers' concentrated power demands and to deliver required cooling. Significant infrastructure upgrades in power and cooling have been made to the data centers to support the growing IT demands of the university.

NetBotz, an IT physical infrastructure remote monitoring and management tool, is installed in both data centers, as well as major networking hubs across campus. NetBotz units provide live and historical temperature, humidity, airflow and network data as well as live and recorded audio and video feeds, which allow operations personnel 24/7 monitoring of remote facilities.

Security & Monitoring

Security at Texas A&M Division of IT's data centers is provided through key card-controlled access and audio-video surveillance.

The Operations Center (OC) provides 24/7 monitoring of our data centers and critical support infrastructure. The OC troubleshoots issues and coordinates with appropriate support personnel and stakeholders to resolve problems.

The OC monitors all critical support services and infrastructure for the data centers:

  • Live and historical temperature
  • Humidity
  • Air flow
  • Network data
  • Video feeds from surveillance systems
  • Fire and Leak Detection
  • Electrical Load and Energy Management

Managed Rack Services

Texas A&M Division of IT offers managed rack solutions when physical colocation of customer-owned equipment is required. This service provides dedicated rack space in an industry-standard enclosure and top-of-rack managed network services. Colocation in shared racks is available when less space is required. Access to shared racks is controlled by the Texas A&M Division of IT to maintain the highest level of security for each campus member.

Disaster Recovery

To facilitate recovery from a disaster in a data center, planning and preparation have been made in advance for a quick and orderly restoration of systems. The intent is to restore operations as rapidly as possible with the latest and most up-to-date data available. Therefore, every system that the Texas A&M Division of IT operates is backed up regularly, and backup media is relocated to an off-site storage area.

The Texas A&M Division of IT disaster recovery plan presents a detailed course of action for restoring critical computing capability to the campus and describes an organizational structure for carrying out the plan, including personnel requirements and computing expertise needed. It identifies the equipment, procedures and other resources necessary for the recovery.