Data Center and Hardware

Overview

Servers in a traditional computing environment typically run an individual application within a single operating system. Virtualization allows multiple applications with independent operating systems to run on a single physical computer, increasing machine usage and efficiency. These "virtual" servers exist on the host computer separately from one another as if they were on a dedicated machine.

Aggie Cloud provides infrastructure to host servers and services in a virtual server environment. This service is based on the VMware suite of virtualization products and is available to Texas A&M University colleges, departments and approved affiliates.

Aggie Cloud from the Texas A&M Division of IT is not a cookie-cutter experience. We offer custom solutions in addition to standardized templates. We will work with you to design a solution that meets your needs and integrates well into a shared environment. We are here to help you before, during and after deployment.

Getting Started

To request this service, email vm-request@tamu.edu.

Cost

Texas A&M University FY19 Rates displayed below.
View FY18 and FY19 TAMUS Auxiliary and Non-TAMUS Rates.

Service Description Unit Yearly Rate Daily Rate Item Code/ Product/Service
Virtual Server - Basic Year $156.00 $0.43 VIRTUAL SERVER-BASIC
Custom Server * Year Call for price   CUSTOM SERVER
Additional vCPU CPU/Year $120.00 $0.33  
Additional Memory for Virtual Machine GB/Year $36.00 $0.10 ADDL VM MEMORY/GB/YR
Server Administration: Provides operating system software, installation, monitoring and updates** Year $1,950.00   SERVER ADMINISTRATIO
Server administration - Monthly** Month $260.00   SERVER ADMIN / MONTH
Bulk Storage: Storage as a Service ("StaaS") for Standard Disk GB/Year $0.25 $0.001 STORAGE SVCE GB/YR
Bulk Storage: Storage as a Service ("StaaS") for Solid State Disk GB/Year $4.25 $0.012 SSD STORAGE GB/YR
Bulk Storage: Storage as a Service ("StaaS") for Standard Disk GB/Month $0.021   STORAGE SVCE GB/MO
Bulk Storage: Storage as a Service ("StaaS") for Solid State Disk GB/Month $0.354   SSD STORAGE GB/MO
*This service is nonrefundable once purchased in a given fiscal year.
**See Server Administration for more about this service.

Service Details

Aggie Cloud from the Texas A&M Division of IT provides infrastructure to host servers and services in a virtual server environment. This service is based on the VMware suite of virtualization products, and is available to any Texas A&M University college or department, or approved affiliate.

Services

The following provides a summary of base services provided as part of the Texas A&M Division of IT server virtualization services:
Virtual machine creation – create a virtual machine to customer's specifications for memory, CPU reservation, disk space and supported OS.
Backups – perform weekly snapshots of only the first disk attached to each virtual machine (usually the Operating System disk) for disaster recovery purposes.
Infrastructure monitoring – 24/7/365 monitoring of virtualization infrastructure, including on-call service and response to events.

Service Availability

Normal Service Availability
The Texas A&M Division of IT Aggie Cloud is available for customer use 24 hours per day, seven days per week, all days per year, excluding scheduled maintenance periods.

Problem Reporting and Change Notification
Texas A&M Division of IT will notify customers of general and widespread events using the IT Alerts website. A mailing list will be maintained by Texas A&M Division of IT to include contact information provided by customers.
Subscribers may report questions or concerns through Help Desk Central at helpdesk@tamu.edu or 979.845.8300.

Key Service Indicators

The following provides a description of the key service level objectives defined by this service level agreement:
Overall availability: percentage value of service availability (infrastructure).

  • Performance target: 99%

Customer satisfaction: percentage of positive responses to customer satisfaction questions in periodic surveys.

  • Performance target: 90%

*Overall availability is calculated as the hours the service is available in the reporting period divided by the total hours in the reporting period. This percentage reflects scheduled and unscheduled downtime.

Other Party Responsibilities

In addition to the services provided by Texas A&M Division of IT, subscribers of this service and identified owners/administrators agree to adhere to applicable Texas A&M Rules & Regulations and Acceptable Use Policies.

Help Desk Central (HDC) responsibilities include call logging and dispatch to Texas A&M Division of IT Infrastructure Systems & Services operational support. HDC is not able to provide telephone technical support for this service.

Texas A&M Division of IT support staff is responsible for maintenance of the service infrastructure. This includes physical hardware and dependent systems such as storage and the internal network. This team is also responsible for service, security and performance monitoring, and infrastructure backups. Disaster recovery planning (for the major infrastructure components), hardware maintenance, storage planning and strategic planning for the service also are responsibilities of CIS. It is the customers is responsible for providing their backups.  Our Infrastructure backups are for our DR purposes only.

Features

  • vRealize Automation allows self-service provisioning.
  • NSX, VMWare’s software-defined networking, includes integration with Infoblox.
  • Load balancing and firewalls at the virtual layer.
  • Workflow automation, with approvals if needed.
  • Auto-provisioning of virtual servers based on templates.
  • Ability to provide short-term virtual servers, with daily billing increments.

Virtual Server Configurations:

Virtual Server - Basic

  • 1 vCPU
  • 1 GB memory
  • 40 GB storage

Virtual Server - Custom

High availability configurations available. Price based on configuration and service levels required. Inquire for price.

Add-on Services

Note: Campus member must provide media and license keys for any other operating systems.

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