Overview

Texas A&M Exchange Email is a messaging and collaboration service, which features email, calendars, contacts and tasks. Exchange allows users to access critical business communications whenever and wherever they need to with greater security and reliability, as well as deep integrations with OneDrive, SharePoint, and other Microsoft 365 tools. Exchange supports distribution groups, shared calendars and contacts, and role-based mailboxes for rooms and resources. Campus members with questions should contact helpdesk@tamu.edu. Campus IT pros can contact exchange-request@tamu.edu. 

Data Security

FERPA Compliant
Use Caution Data must be encrypted
HIPAA Compliant
Use Caution Data must be encrypted
Highest Supported Data Classification
University-Internal

Contact Information

Working Remotely?

Work from Home Resources

Work from Home FAQs

KEEP TEACHING AT TAMU

Cost

Texas A&M University (Part 02) rates are displayed below. See General Computing Rates for TAMUS, Non-TAMUS, and Auxiliary Rates.

Texas A&M Exchange is centrally funded for Texas A&M University faculty and staff (including student workers). A base-level 10-GB mailbox is provided at no charge for Exchange 2016 users. Additional mailbox storage, billed monthly at the current storage-as-a-service (StaaS) rate, is available.

Note: Client access licenses (CALs) are not included. These licenses may be purchased as part of the Microsoft Campus Agreement, which is managed by the Texas A&M Software Center. Enterprise CALs are required to use this service.

Cost per mailbox for non part 02 members

Service Description Unit Rate in $ Item Code/Product/Service
Exchange Email Account (10-GB) Box/Month 7.50 10GB EXCH EMAIL BX/MO
       

Cost per mailbox for part 02 members

Service Description Unit Rate in $ Item Code/Product/Service
Exchange Email Account (10-GB) Box/Month Centrally Funded 10GB EXCH EMAIL BX/MO
Exchange Email Account Additional GB over quota GB/Month 0.046 ADDL GB>QUOTA/MONTH

Service Details

Exchange Email Account

  • Standard Service: 100 GB quota
  • Additional quota available for purchase

Operational Service Level Details

Availability
The service is powered by Microsoft 365 Exchange Online, which is a highly available cloud service managed by Microsoft. 

Backups
Microsoft manages disaster recovery infrastructure for Exchange Online. 

Retention/Archiving1
Self-service message recovery is available for messages up to 14 days (about 2 weeks). 

Messages in the Deleted Items folder are automatically deleted after 30 days.

Message deleted from the Deleted Items folder are recoverable for up to 14 days (about 2 weeks).

If desired, colleges or divisions can request more restrictive retention policies for their users. Individuals can also enable more restrictive retention settings for their account.

Mailboxes can be restored for up to 30 days after they have been deleted. This service is only for mailboxes that have been deleted in their entirety and cannot be used to recover individual messages.

1Archiving is available for users who need more than 100 GB. 

Service Availability

Normal Availability
Microsoft 365 Exchange Online is designed to be available for campus member use 24 hours per day, seven days per week, 365 days per year (24x7x365).

Problem Reporting and Change Notification
The Division of IT uses the following sites to notify users of service availability, maintenance schedules and problem reporting:

Problems pertaining to this service or service requests may be submitted to Help Desk Central:

Governance

The Office of the Vice President and Chief Information Technology Officer and designees of that office establish operational policies and procedures for this service.

Texas A&M University Rules and Policies apply to the administration and use of this service. Specific to the use of email are the following rules and standard administrative procedures:

Requests for information

All requests for discovery or forensic actions will be coordinated through the Chief Information Security Officer (CISO@tamu.edu). This includes complaints, public information requests, litigious issues and investigative action requests, and all other requests for disclosure of account, activity or content information.

Features

Texas A&M Exchange Included Services

  • Outlook for the Web: Access to your Exchange account using a web browser from any computer with an Internet connection.
  • ActiveSync: Provides a way to synchronize Exchange information (emails, contacts, calendars, tasks) on your mobile device.
  • Calendars, Contacts, Tasks: Enhances collaboration with optional sharing.
  • Distribution Groups: Group email addresses for distribution lists.
  • Role-based Mailboxes: Special resource mailboxes available that have a corresponding @tamu.edu account through Account Services.
  • Rooms and Resources: Create room, equipment, or other resource reservations.
  • Antispam/Antivirus: Uses both Proofpoint and Exchange Online Protection to scan all email for spam and malware. Links to external websites will be protected by URL rewrites.
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