The Information Technology Operations Center (ITOC) is the nerve center for IT Enterprise Operations and is a key element of Texas A&M Technology Services. The ITOC providing incident management, monitoring capabilities, alert management, and support services in a 24/7/365 capacity. Working closely with integral IT support, response, and infrastructure teams, the ITOC monitors the operational integrity of all Technology Services data centers, the health of critical IT services, web resources, and network services across multiple Texas A&M University and TAMU Health campuses and locations, TTDN statewide networking services, and enterprise level shared IT services across the TAMU System Parts. In addition, the ITOC provides after-hour Service Desk support for TAMU Help Desk Central and Tarleton State University as well as after-hours business IT support monitoring and tasks for multiple IT departments within the university including Enterprise Information Systems.