Technology Services is upgrading all campus phone systems into a single system – Cisco Voice over Internet Protocol (VoIP).

Phone Devices

Customers must purchase a Technology Services' supported VoIP phone for new service requests (new phone lines not part of the VoIP Phone Service Upgrade Project). We encourage departments to purchase phones through TechHub, Texas A&M's hardware store. Contact your unit’s dedicated finance or IT department for assistance. Existing devices are supported as long as the manufacturer is still providing updates.

There are seven supported Cisco VoIP phone models, each with different features for a variety of users. A list of supported Cisco phone models and potential vendors is available here. To help you choose the best device for your needs, please review the Cisco VoIP devices featured in the "Cisco Options at a Glance" PDF.

You can also purchase expansion modules and conference stations. See details for Cisco VoIP phone and expansion modules.

Texas A&M University (Part 02) rates are displayed below. See General Computing Rates for TAMUS, Non-TAMUS, and Auxiliary Rates.

Service Description	Unit	Rate in $	Item Code/Product/Service
Phone Line	Monthly	13.68	FTRCC
Service Fee	One-Time	45.00	SERVFEE
VoIP CISCO CCX (Optional-Call Center)	Monthly	114.00	CISCOUCCX

Request Phone Service

For complex service requests contact Help Desk Central at 979.845.8300 or email tcom-request@tamu.edu to set up a meeting, ask questions or talk through the details of your needs.

Step 1:
Work with your department’s IT group to confirm the appropriate network is in place and that your building supports VoIP. If you require a new POE network drop, complete the Network Request form on the Building Connections page. Do not proceed to Step 3 until Step 1 is completed.

Step 2:
Order and receive your physical phone and/or headset. We encourage you to purchase your phone through TechHub, Texas A&M’s hardware store to ensure compatibility with our phone system. Contact your unit’s dedicated finance or IT department for assistance. A list of supported Cisco phone models and potential vendors is available here. To help you choose the best device for your needs, please review the Cisco VoIP devices featured in the "Cisco Options at a Glance" PDF.

Step 3:
Only after Step 1 has been completed, Email the completed VoIP Service Order Form to tcom-request@tamu.edu.

If you are requesting more than 1 service request, use our VoIP Service Order Summary Form. For Expansion Module Programming, complete and attach the VoIP Phone Expansion Module Program Sheet.

Disconnect Phone Service/Surplus Phones

Disconnect a phone line

Please email tcom-request@tamu.edu to disconnect a phone line.

Surplus a phone

Please surplus unwanted phone(s) by following instructions at https://logistics.tamu.edu/surplus-property/.

Self-Service Options

Call Forwarding and Voicemail
Call forwarding allows you to forward calls from your office telephone to another telephone, such as your home phone or cell phone. You can also check your office voicemail from off campus. The first step to getting these features set up is to confirm what type of phone you have: Polycom phones and Cisco phones are branded with their names, and Centrex phones are analog phones that do NOT show Cisco or Polycom branding.

Cisco VoIP
**Please note: Cisco is the only phone system that can be managed remotely. Instructions are available via the instructions download.

• Forwarding - Call forwarding instructions can be viewed on the instructions download.
• Voice mail - Voicemail instructions can be found on the instructions download.
• Jabber Soft Phone - An application that is installed on a Windows or MAC device that can place and receive calls just like you are at your office desk. Instructions are available via the instructions download to add the Jabber client on your computer.

Manufacturers Quick Start Guides

• Cisco 7841
• Cisco 7832
• Cisco 8841, 8845, & 8851

Help and Support

For support using the VoIP service, contact Help Desk Central at 979.845.8300 or email tcom-request@tamu.edu.

• Cisco Self Care Portal
• Legacy Voicemail Portal