Help and Consulting

Help Desk Repair

Overview

Help Desk Repair provides hardware and connectivity services for current students, and active or retired faculty and staff of Texas A&M University.

Note: When requesting services, please be prepared to present your TAMU ID.

Warranty Repair

Students, faculty and staff with personally owned Dell or Apple computers under warranty can have their machines repaired through Help Desk Repair, instead of the manufacturer. Please call Help Desk Repair at 979.845.8300 for assistance.

Note: Texas A&M Division of Information Technology's Computer Repair is the warranty service provider, but personally owned computers must be handled through Help Desk Repair. Please do not contact Computer Repair directly.

Getting Started

8 a.m. - midnight daily
Computing Services Center, Room CS00
Phone: 979.845.8300
Email: helpdesk@tamu.edu

Learn More

Related Services

Cost

Texas A&M University System FY19 Rates displayed below.
View FY18 and FY19 TAMUS Auxiliary and Non-TAMUS Rates.

Service Description Unit Rate in $ Item Code/Product/Service
Hardware & Software Troubleshoot Each 50.00 PC SERVICES
Operating System Troubleshoot Each 50.00 PC SERVICES
Advance Virus or Malware Removal Each 50.00 PC SERVICES

Service rates effective September 1, 2018.

Additional Details

No-Charge Services

  • Preliminary virus or malware scan & removal.
  • Perform inspection and advise campus member of concerns.
  • Set up wireless access.
  • Install and configure virtual private network (VPN).

We accept credit or debit cards, personal checks and cash (must have exact change). See the Service Details page for more information. 

Service Details

This document provides a brief overview of Help Desk Repair procedures and addresses services available. Please note, Help Desk Central does not support computers older than 8 years. 

What happens when I give Help Desk Central my computer?

They will be asked to sign a release form, provide their UIN, and provide a working email address and/or phone number. The campus member will be notified when their computer is ready. A campus member has 90 days to pick up the computer. After that time, the computer will be taken to Texas A&M's Surplus facility.

What repair services does Help Desk Central provide?

Operating System (OS) Installation ($50)
To check in your computer for an OS installation, you must bring the following:

  • If it is a desktop computer, the tower.
  • If it is a laptop computer, the laptop and the power cord.
  • Note: File backups are the responsibility of the campus member
  • The original OS CD/DVD, system recovery/restore CD/DVD, or an OS product key. There may be multiple CDs or DVDs that are part of a series.

Note: Original OS CDs/DVDs and system recovery/restore CDs/DVDs must belong to the computer being checked in. Trying to install an OS with a CD/DVD meant for another computer will result in a non-functional computer and missing data.

If the campus member cannot find the original CD/DVD that came with the computer:

  • For Mac OS X, they must verify to HDC which version was originally installed. If not, they should purchase another license. Unfortunately, the Software Store does not sell Mac OS X.
  • Windows 8 & Windows 10 can be purchased from the Texas A&M Division of Information Technology Software Store

The computer will first undergo a hard drive scan and a memory scan. Computers with corrupt hard drives and/or failing memory will not be worked on until the campus member brings in a new hard drive and/or memory. At this point, the campus member has the option to pick up the computer without having the OS installed and to have the $35 fee waived.

HDC will install:

  • The OS.
  • All the necessary drivers.
  • All the necessary OS and antivirus updates.

Note: HDC will NOT install any programs not included in the operating system (except an antivirus program). This means that the campus member must install the programs themselves after they check out their computer from HDC. Such programs include (but are not limited to) Microsoft Office, Adobe Acrobat, internet browsers, iTunes, AIM, Pidgin, Winamp, Roxio Creator, and VPN clients. If these (and other) programs were installed on your computer when you first purchased it, this does NOT mean that they will be installed on your computer by HDC. If you are uncertain if HDC will install a particular program on your computer along with the new OS, please ASK about specific programs.

Advance Virus/Spyware/Malware Removal ($50)

To check in their computer for a virus/spyware/malware removal, a campus member must bring:

  • If it is a desktop computer, the tower.
  • If it is a laptop computer, the laptop and the power cord.

The computer will first undergo a hard drive scan and a memory scan. Computers with corrupt hard drives and/or failing memory will not be worked on until the campus member brings in a new hard drive and/or memory. At this point, the campus member has the option to pick up the computer without having the virus/spyware/malware removed and to have the $35 fee waived.

HDC will remove all viruses, spyware, and malware from the computer. If the computer has an antivirus program with a current license, HDC will update the program. If the computer does not have an antivirus program with a current license, HDC will install a free antivirus program (using TAMU's license of McAfee unless otherwise requested by the campus member).

Note: If the virus cannot be removed, the owner has the option to do an OS reinstall.

The Division of IT Computer Repair Shop

The Computer Repair Shop is authorized to do warranty work on Dell and Apple computers. When a campus member at HDC has a Dell or Apple computer that is still under warranty and CANNOT be fixed by an operating system re-installation, the campus member is referred to the Computer Repair Shop. The campus member has the option of checking in the computer with HDC (for the Computer Repair Shop to pick up).

Repair prices:

  • As of September 1, 2018, the Computer Repair Shop will charge a $50 diagnostic fee for all computers.
  • If repairs are needed, you will be charged for any parts plus any data backup. These charges will be quoted before any repairs are done.
  • Warranty work on Dell or Apple computers is free. You will be charged for parts not covered by warranty.

If you have any further questions, please email helpdesk@tamu.edu or call us at 979.845.8300.

University-Owned

The Division of Information Technology provides computer repair services for university-owned computers, printers and peripherals. We are an authorized warranty service provider for Dell, Apple and HP university-owned computers. We also offer extended warranty contracts on most university-owned equipment.

Extended Warranty Plans - Available for most university-owned equipment. Includes priority service and pickup/delivery service. Note: We do not offer extended warranty contracts for personally-owned equipment. Contact the equipment vendor or manufacturer for these services. Learn more at the Extended Warranty page.

Rechargeable Battery Recycling - Drop off rechargeable batteries for recycling.

Getting Started

To request repair of university-owned equipment, complete the online form, call 979.845.8591 or email pcrepair@tamu.edu.

Note: Students, faculty and staff can also take advantage of warranty service for personally-owned Dell or Apple (not HP) computers through Help Desk Repair. Please call 979.845.8300 or email helpdesk@tamu.edu for assistance.

Cost

Texas A&M University System FY18 Rates displayed below.
View FY17 and FY18 TAMUS Auxiliary and Non-TAMUS Rates

Service Description Unit Rate in $ Item Code/Product/Service
Local Equipment Pickup & Delivery Trip 12.50 EQP PICKUP/DELIVERY
Hourly labor rate for repair/maintenance Hour 100.00 REPAIR/MAINT LABOR
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